During this Workshop, attendees will gain insight and knowledge and learn about real solutions, applications and resources to bring back and utilize in their organization.

Trainers will discuss best practices and procedures for improving cooperation through interviewer hiring, training, retention and motivation.

Sessions covering Respondent Cooperation include:

• Data Quality
• Mixed Modes
• Unique & Multi-Cultural Populations
• Emerging markets
• Online Research
• Focus Groups
   
• The Second Telephone Center Management Summit

• Crucial Privacy information including sessions on European Union Laws and how the Do Not Call Registry has affected survey participation rates.